Refunds, Cancellations & Delivery

01Delivery of the service

Archreactor is software delivered online. There is nothing shipped. Your plan is activated as soon as your payment is confirmed by our payment provider, usually within a minute and at most within 30 minutes; you'll see the new plan and credits in your account. If it hasn't appeared after 30 minutes, write to billing@archreactor.app with your payment ID and we'll fix it.

02How subscriptions work

• Paid plans are billed monthly in advance and renew automatically at the end of each period until you cancel.
• AI credits are added at the start of each period and reset at its end. Unused credits don't carry over and have no cash value.
• Upgrades take effect immediately, charged as shown at checkout. Downgrades take effect at the end of the current period.
• We give at least 30 days' notice by email of any price change; it applies from your next renewal after that, and you can cancel before it does.
• The Free plan costs nothing and needs no card, so there is nothing to refund on it.

03Cancelling

You can cancel at any time by writing to billing@archreactor.app from the email address on your account (self-serve cancellation in your account is on the way). We confirm cancellations within 2 business days, and nothing renews after the date you asked.

After cancelling, your plan stays active until the end of the period you've paid for, then moves to Free. Your diagrams stay yours and stay in your account; only paid features stop. Cancelling does not by itself refund the current period (see below for when we do refund).

04When you get a refund

Our mistakes, always. We refund in full, whenever you notice it:

• a duplicate charge, or a charge for the wrong amount;
• a charge after you had already asked us to cancel;
• a period in which the paid service was unavailable for more than 72 hours in a row because of a fault on our side (refunded in proportion to that period).

Your first purchase, if it's not for you. We refund your first-ever payment for a paid plan in full if you ask within 7 days of that payment and, since paying, you have used no more than 10 AI credits and made no video or PowerPoint exports. This is available once per person, team and payment method.

A renewal you forgot to cancel. If you ask within 48 hours of an automatic renewal and haven't used any paid feature or AI credit since it renewed, we refund that renewal and cancel the plan. Once per account.

05What isn't refundable

Apart from the cases above, payments are non-refundable. In particular, we don't refund:

• AI credits that have been used, or any usage-based charges (each AI request costs us money as soon as it runs);
• the unused part of a period after cancelling or downgrading;
• renewals beyond the 48-hour window above, or after a renewal has been used;
• accounts suspended or closed for breaking our Terms of Service;
• differences caused by currency conversion, or fees charged by your bank or card issuer.

We may decline refunds where we see a pattern of abuse, such as repeated purchase-and-refund cycles or several accounts used to claim the first-purchase refund more than once.

06How to ask, and how refunds are paid

Write to billing@archreactor.app from the email address on your account, with the payment ID (it's in your payment receipt) and the reason. We reply with a decision within 5 business days.

Approved refunds are made to the original payment method only (never to a different card, account or wallet) through our payment provider. Banks usually show them within 5-7 business days of approval; the exact time depends on your bank. Where taxes such as GST were charged, they are refunded with the amount they applied to.

07Chargebacks and disputes

If something about a charge looks wrong, please write to us first: we can usually fix it within days, while a bank dispute takes weeks. Opening a chargeback for a charge we haven't been asked about, or for service that was used, may lead us to suspend the account while the dispute is open. We respond to disputes with the account's payment and usage records.

If a charge was made without your permission, contact your bank straight away and tell us too, so we can secure the account.

08Your legal rights

Nothing in this policy limits rights you have under consumer protection law that can't be waived, including the Consumer Protection Act, 2019 in India. Where a law gives you a right to withdraw from a purchase, by starting to use a paid plan you ask us to begin providing it straight away, and the right ends once the service has been fully provided or as that law allows.

09Contact

Billing and refunds: billing@archreactor.app. Anything else: support@archreactor.app, or see contact.